Great customer service! Stacey was able to help me in a situation that a product was not available and provide a solution!
ProSimHQ
Jake Hoffmann
Amazing Experience
Stacey was great and incredibly responsive throughout the entire process. Consistently checked in and provided follow-ups and updates.
ProSimHQ
G
Great communication and updates, product was good
I was looking for a specific chair and only about three places indicated having inventory, ProSimHQ being one of them. I checked reviews and also their physical location before settling on buying from them.
Shortly after my purchase I got noticed the chair was actually backordered and I was given the option to get a refund or wait, so I chose to wait. Stacey was the one communicating with me and she was great throughout, and the chair came back in stock before I expected. I was going to be away from home so shipping could be tricky but she worked it out with me and long story not as long, I got my chair before I had to leave town.
It took a couple of weeks but I finally got to assembling everything and I am happy to report it all works, no issues with the chair, so I am quite satisfied on that front too.
ProSimHQ
Duncan Changa
Dont Shy Away - ProSimHQ is here!
I'll admit, I was a little hesitant at first. Ordering expensive sim racing equipment from a company I hadn't worked with before felt a bit sketchy, especially compared to buying from the larger retailers. That feeling disappeared almost immediately.
Stacey was phenomenal throughout the entire process. She kept me updated every step of the way, answered every question I had, and made me feel completely comfortable with my purchase. Even when there was a delay with the monitor mount, communication was proactive and transparent, which gave me a lot of confidence in the company.
The monitor mount itself is incredibly well built, sturdy, and exactly what I was looking for. The quality matches the level of customer service I received.
If you're on the fence about ordering from ProSimHQ, don't be. They earned my trust, and I'll absolutely be recommending them to other sim racers. Thanks again to Stacey and the entire ProSimHQ team for making this such a great experience.
ProSimHQ
Clyde Hargis
Absolute best customer service! Cannot recommend enough! Will absolutely be a return customer!