Product Authenticity & Authorized Sourcing
At ProSimHQ, we are committed to providing authentic, manufacturer-backed simulation, VR, flight, racing, and immersive technology products sourced through authorized distribution channels and trusted industry partners.
Our Commitment to Authentic Products
ProSimHQ sources products through authorized manufacturers, distributors, and established supply partners to help ensure product authenticity and accurate product representation.
We work directly with manufacturers, authorized distributors, and approved fulfillment partners to help maintain high standards for sourcing, fulfillment reliability, and customer support.
Supplier & Distribution Standards
Products offered on our website may be sourced through one or more of the following channels:
- Direct manufacturer relationships
- Authorized U.S.-based distributors
- Approved supplier networks
- Brand-authorized fulfillment partners
Supplier relationships and sourcing channels are reviewed periodically to help maintain product authenticity, fulfillment consistency, and operational reliability.
Order Verification & Quality Control
To help maintain order accuracy and product authenticity, certain orders may undergo internal verification procedures prior to shipment. These procedures may include:
- Product and SKU verification
- Authorized supplier confirmation
- Shipment and packaging validation
- Order confirmation checks
- Fraud prevention review for high-value transactions
- Serial number or manufacturer verification where applicable
These review procedures are intended to help ensure customers receive accurately represented products sourced through approved distribution channels.
Manufacturer Warranties & Support
Most products sold by ProSimHQ include manufacturer-backed warranty coverage, subject to the terms and conditions of the respective brand or manufacturer.
Warranty coverage, support procedures, and eligibility may vary by manufacturer and product category.
For additional warranty information, please review our Warranty Support page or contact our support team.
Brand & Trademark Notice
All trademarks, logos, product names, and brand names featured on this website are the property of their respective owners and are used for identification and compatibility purposes only.
ProSimHQ and Wellari LLC are independent retailers and authorized resellers for select third-party brands featured on this website unless explicitly stated otherwise.
Questions About Product Authenticity
If you have questions regarding product sourcing, warranty eligibility, or manufacturer relationships, please contact our support team.
ProSimHQ (Wellari LLC)
6701 W 23rd St, Suite B2
St Louis Park, MN 55426
United States
Phone: 612-217-1393
Email: info@prosimhq.com
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)