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Shipping policy
At ProSimHQ, we work hard to provide accurate delivery expectations and reliable service for every order. Estimated delivery timelines include both processing/handling time and transit time.
Most in-stock products ship within the continental United States using trusted carriers such as UPS, FedEx, USPS, and specialized freight providers.
Some products may ship directly from manufacturer or distributor warehouses to ensure the fastest and most efficient delivery possible.
Shipping Areas
ProSimHQ currently ships within the contiguous United States only. At this time, we do not offer standard online checkout for Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations unless specifically arranged in advance.
Certain oversized freight products may have additional regional delivery restrictions depending on carrier availability and accessibility.
Order Processing Cutoff Time
Orders placed before 2:00 PM CST on standard business days are typically processed the same day for in-stock items. Orders placed after the cutoff time, on weekends, or on holidays will be processed on the next business day.
Estimated Shipping Timeframes
| Product Category | Processing / Handling Time | Transit Time | Estimated Total Delivery Time |
|---|---|---|---|
| Standard Accessories & Electronics | 1–3 Business Days | 3–5 Business Days | 4–8 Business Days |
| Drones & UAV Systems (Ground Transport) | 1–3 Business Days | 3–5 Business Days | 4–8 Business Days |
| Racing Cockpits & Sports Equipment | 3–7 Business Days | 3–7 Business Days | 6–14 Business Days |
| Golf Enclosures & Simulator Systems | 5–10 Business Days | 5–10 Business Days | 10–20 Business Days |
| Motion Simulator Platforms | 5–10 Business Days | 7–14 Business Days | 12–24 Business Days |
| Extended Fulfillment Products | 5–12 Business Days | 7–15 Business Days | 12–27 Business Days |
Shipping Costs
Many eligible products include free standard shipping within the contiguous United States. Oversized, freight, specialty, liftgate, White Glove, remote-area, or residential-delivery services may add charges when applicable. Any required shipping or delivery charges are disclosed before payment is completed. Optional delivery upgrades are selected or quoted before shipment.
Freight Deliveries
Large simulator systems, enclosures, motion platforms, and oversized products may ship via freight carrier. Freight shipments may require:
- Delivery appointments
- Signature upon delivery
- Curbside delivery service
- Additional delivery coordination for residential locations
Customers are responsible for ensuring the delivery location is accessible and suitable for large freight shipments.
Shipping Delays
While we strive to meet all estimated delivery timelines, delays may occasionally occur due to:
- Carrier disruptions
- Weather events
- Manufacturer production schedules
- Inventory availability
- Inbound customs processing and international transit delays from overseas manufacturer hubs or vendor allocations (such as specialized components or direct imported tech assets).
If a significant delay occurs, our team will proactively communicate updated timing information whenever possible.
Damaged Shipments
If your order arrives visibly damaged, please notify us as soon as possible after delivery. Retain all original packaging materials and take photographs of the package and product to assist with the claims process.
We will work with the carrier and manufacturer to help resolve the issue as quickly as possible.
Refused Deliveries
Orders refused after shipment may be subject to return shipping charges, carrier fees, and restocking fees where applicable.
Order Tracking
Tracking information is typically provided via email once an order has shipped and carrier pickup has been confirmed.
Customers can monitor shipment progress directly through the carrier tracking link provided by email.
Questions
If you have any questions regarding shipping timelines, freight delivery requirements, or product availability, please contact our support team before placing your order.
Email: info@prosimhq.com
Contact Information
Trade Name: ProSimHQ
Company Name: Wellari LLC
Address: 6701 W 23rd St, Suite B2, St Louis Park, MN 55426, United States
Phone: 612-217-1393
Email: info@prosimhq.com
Business Hours: 09:00 AM – 05:00 PM (Monday–Friday) CST