Privacy policy

Privacy Policy
Last Updated: January 2026

At ProSimHQ, operated by Wellari LLC, we recognize that your privacy is a top priority. This Privacy Policy describes how we collect, use, and protect your personal information when you visit prosimhq.com, make a purchase, participate in our customer programs, or communicate with us.

1. Personal Information We Collect
When you interact with our store, we collect the following categories of information:
• Contact Information: Name, email address, phone number, and physical addresses (billing and shipping).
• Order Details: Products purchased, transaction totals, and order history.
• Device & Usage Data: IP address, browser type, device identifiers, and navigation patterns (collected via cookies, tracking pixels, and web beacons).
• Payment Data: Processed securely via PCI-compliant payment gateways. ProSimHQ does not store or have access to your full credit card details.

2. How We Use Your Information
We process your data for the following essential purposes:
• Fulfilling, routing, and shipping your orders.
• Processing payments and preventing fraudulent transactions.
• Providing customer support, logistics updates, and warranty assistance.
• Merchant Platform Optimization: To track site performance, monitor conversions, and feed accurate product availability parameters to our advertising channels.
• Marketing Communications: If you opt-in, we may send updates about new products or promotions. You may opt-out at any time via the unsubscribe links provided.

3. Data Security & Sharing
• Encryption: All data transacted across our storefront is transmitted securely via Secure Socket Layer (SSL) technology.
• Shopify: Our store is hosted on Shopify Inc. They provide the enterprise e-commerce platform that allows us to securely sell our products to you. Your data is stored safely through Shopify’s secure data storage, databases, and general architecture.
• Third-Party Providers: We share your data only with trusted partners necessary to execute your transaction, fulfill your freight logistics, or comply with statutory rules. This includes shipping carriers (UPS, FedEx, and LTL freight networks), payment processors, and automated tax compliance services.
• SMS Privacy Protection: Your mobile phone numbers and text messaging information will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes under any circumstances.

4. No Selling of Data
ProSimHQ does not sell, rent, or trade your personal information to third parties for commercial gain. We only utilize your information as explicitly detailed in this policy to provide our direct simulation services and order fulfillment to you.

5. Cookies, Analytics, and Google Advertising Tools
We utilize cookies, tracking pixels, and scripts (such as Google Analytics and Google Merchant Center features) to personalize your experience, analyze site traffic patterns, optimize shopping campaigns, and facilitate Google Customer Reviews program parameters. 
• Opt-Out: You can manage cookie preferences through your native browser settings. To manage or opt-out of targeted advertising parameters globally, visit the DAA Opt-Out Portal or the Network Advertising Initiative (NAI) clearinghouse.
• Do Not Track (DNT): We honor standard browser "Do Not Track" and Global Privacy Control (GPC) signals when detected by our system.

6. Your Rights (CCPA / GDPR)
Depending on your geographic location, you have the right to request access to, correct, restrict processing of, or delete the personal information we maintain. To exercise any of these privacy rights, please contact our data team at info@prosimhq.com.

7. Data Retention
We retain your personal information only as long as necessary to successfully fulfill your orders, satisfy statutory legal/tax requirements, or resolve transactional disputes.

8. Contact Information
For questions regarding our privacy practices or to submit a data request, please reach out directly:
Trade Name: ProSimHQ
Legal Entity: Wellari LLC
Address: 6701 W 23rd St, Suite B2, St Louis Park, MN 55426, United States
Phone: 612-217-1393
Email: info@prosimhq.com
Business Hours: 09:00 AM – 05:00 PM (Monday–Friday) CST