Privacy policy

Privacy Policy
Last Updated: July 2026

ProSimHQ is the registered assumed name of Wellari LLC, a Minnesota limited liability company. This Privacy Policy explains how Wellari LLC, operating as ProSimHQ, collects, uses, stores, and protects your personal information when you visit ProSimHQ.com, purchase products, request information, participate in our customer programs, or otherwise interact with our business.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact Information: Name, email address, telephone number, billing address, shipping address, and company information where applicable.
• Order Information: Products purchased, order history, invoices, warranty information, shipping details, and customer service communications.
• Device & Website Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, referring websites, cookies, and similar tracking technologies.
• Payment Information: Payments are securely processed through PCI-compliant payment providers. ProSimHQ does not store or have access to your complete credit card information.

2. How We Use Your Information

Your information is used to:

• Process and fulfill orders.
• Coordinate shipping, freight delivery, installation, and logistics.
• Provide customer support, warranty assistance, and post-purchase service.
• Prevent fraud and maintain transaction security.
• Improve our website, products, and customer experience.
• Comply with legal, accounting, tax, and regulatory obligations.
• Send promotional emails or marketing communications only when you have opted to receive them.

3. Information Sharing

We do not sell or rent your personal information.

Your information may be shared only with trusted third parties necessary to complete your transaction or comply with applicable law, including:

• Shopify, our secure ecommerce platform.
• Payment processors.
• Shipping carriers such as UPS, FedEx, USPS, freight carriers, and logistics providers.
• Manufacturer or distribution partners when necessary to fulfill or support your order.
• Tax compliance and fraud prevention providers.

Mobile phone numbers and SMS consent information are never sold or shared with third parties or affiliates for marketing purposes.

4. Data Security

ProSimHQ uses commercially reasonable administrative, technical, and physical safeguards to protect personal information.

All information transmitted through our website is encrypted using Secure Socket Layer (SSL) technology where applicable.

5. Cookies, Analytics & Advertising

We use cookies and similar technologies to improve website performance, understand visitor behavior, personalize your shopping experience, and measure advertising effectiveness.

These technologies may include Google Analytics, Google Merchant Center integrations, Google Customer Reviews, Shopify analytics, and other business performance tools.

You may manage cookies through your browser settings or applicable privacy tools. Where supported, we honor recognized Global Privacy Control (GPC) signals.

6. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), General Data Protection Regulation (GDPR), or similar regulations.

These rights may include requesting access to, correction of, or deletion of your personal information, subject to applicable legal exceptions.

Privacy requests may be submitted to: info@prosimhq.com

7. Data Retention

We retain personal information only as long as reasonably necessary to fulfill orders, provide warranty and customer support, comply with tax and legal obligations, resolve disputes, and enforce our agreements.

8. Business Information

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any revisions will be posted on this page with an updated revision date.

Questions regarding this Privacy Policy may be directed to info@prosimhq.com.