Warranty Information & Product Support

At ProSimHQ, we proudly offer premium simulation, VR, and immersive technology products from trusted manufacturers and authorized distribution partners. Most products sold on our website include a manufacturer-backed limited warranty. Warranty terms, coverage periods, and claim procedures vary by manufacturer, product category, and intended usage.

Manufacturer Warranties

Unless otherwise stated on the product page, warranties are provided directly by the product manufacturer. Warranty coverage may differ between brands and products.

Common warranty coverage may include:

  • Manufacturing defects
  • Hardware malfunctions under normal residential use
  • Defective components or materials

Warranty coverage does not typically include:

  • Accidental damage
  • Misuse or improper installation
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Commercial use where excluded by the manufacturer
  • Damage caused during improper transportation or customer handling after delivery

Please review the individual product page and manufacturer documentation for specific warranty details.

Warranty Support Process

If you experience an issue with a product purchased from ProSimHQ, our team is here to help coordinate support and assist you through the warranty process whenever possible.

To begin a warranty request, please contact us with the following information:

  • Order number
  • Customer name and email used for purchase
  • Product name and model
  • Serial number (if applicable)
  • Description of the issue
  • Photos or video of the issue (if available)

Our support team will review the information and help connect you with the appropriate manufacturer support process if needed.

Replacement Parts & Technical Support

Certain manufacturers may offer replacement parts, troubleshooting assistance, firmware updates, or repair services directly through their authorized support channels.

Availability of replacement parts, repair services, and turnaround times may vary by manufacturer and product type.

Shipping Related Warranty Claims

If your order arrives damaged during delivery, please notify ProSimHQ promptly after delivery and retain all original packaging materials when possible.

For freight deliveries, customers may be asked to inspect shipments upon arrival and document visible shipping damage before accepting delivery.

Commercial & Professional Use

Some manufacturers offer different warranty terms for commercial, training facility, esports, or other non-residential use cases. Customers intending to use products in commercial environments should verify applicable warranty coverage prior to purchase.

Contact ProSimHQ Support

If you need assistance with a warranty-related matter, please contact our support team:

Email: info@prosimhq.com
Phone:  (612)217-1393
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CST

We appreciate your business and will do our best to assist with manufacturer warranty coordination and product support.