Terms of service

Terms of Service
Last Updated: January 2026

OVERVIEW
Welcome to ProSimHQ! The terms “we”, “us” and “our” refer to ProSimHQ, owned and operated by Wellari LLC. ProSimHQ operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). By visiting our site or purchasing from us, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

SECTION 2 - OUR PRODUCTS & PRICING
Accuracy: We make reasonable efforts to keep product pricing, availability, specifications, and included components accurate and current. We strive to display product colors and images as accurately as possible; however, we cannot guarantee your monitor's display will be accurate.
Pricing & Availability: All prices are listed in USD ($). Prices and availability for our products are subject to change without notice. We reserve the right to modify or discontinue a product or service at any time. In the event that a product is listed incorrectly or becomes unavailable after an order is placed, ProSimHQ will immediately notify you and issue a full refund to the original payment method.
Taxes: Posted prices do not include sales tax.

SECTION 3 - SHIPPING AND DELIVERY
Your use of our Services, order fulfillment sequences, handling parameters, and tracking terms are governed strictly by our complete Shipping Policy. 
Order Cut-off Time: 2:00 PM (CST) Central Standard Time (UTC-06:00). Orders placed after the cutoff time, on weekends, or on holidays will begin processing the following business day.
Risk of Loss: All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

SECTION 4 - RETURNS, CANCELLATIONS, AND REFUNDS
Your purchases, order cancellations, restocking fee applications, and refund distributions are governed and processed solely in accordance with our standalone Refund & Returns Policy. We offer a definitive 30-day return window for eligible standard items in brand new, unused, and unassembled condition. Direct product exchanges are not processed; alternative items must be ordered via a separate transaction following return processing.

SECTION 5 - INTELLECTUAL PROPERTY
All content included on this site, such as text, graphics, logos, and images, is the property of ProSimHQ or its content suppliers and protected by international copyright laws.

SECTION 6 - PROHIBITED USES
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights.

SECTION 7 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall ProSimHQ, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind.

SECTION 8 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Minnesota, United States.

SECTION 9 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Trade Name: ProSimHQ
Company Name: Wellari LLC
Address: 6701 W 23rd St, Suite B2, St Louis Park, MN 55426, United States
Phone: 612-217-1393
Email: info@prosimhq.com
Business Hours: 09:00 AM – 05:00 PM (Monday–Friday) CST