Payment Policy

Billing Terms & Conditions

Effective Date: January 2026

At ProSimHQ, we prioritize the security and transparency of your financial transactions. By placing an order with us, you agree to the following billing terms.

1. Accepted Payment Methods

We provide a variety of secure payment options for your convenience. We currently accept:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

  • Digital Wallets: PayPal, Apple Pay, Google Pay, and Shop Pay.

  • Financing: Installment options may be available through Shop Pay or PayPal at checkout, subject to provider eligibility and approval.

2. Secure Transactions & Data Privacy

To ensure your information is protected, ProSimHQ employs the following security measures:

  • SSL Encryption: All sensitive data is transmitted via Secure Socket Layer (SSL) technology.

  • PCI Compliance: We use PCI-DSS compliant payment gateways. We do not store or have access to your full credit or debit card numbers.

  • Data Privacy: Your financial information is used strictly for processing your authorized transaction and is never sold or shared with third parties.

3. Currency & Pricing

  • Currency: All transactions are processed in USD ($).

  • Price Adjustments: We reserve the right to adjust prices or cancel orders in the event of a clear pricing error. You will be notified immediately if such an adjustment affects your order.

4. Payment Authorization

  • Authorization: Your order will only be processed once we receive full payment authorization. Declined or pending transactions will result in order delays.

  • Accuracy: You are responsible for providing accurate and up-to-date billing information. Incorrect details may lead to processing delays or order cancellation.

5. Sales Tax

  • Minnesota Residents: As a Minnesota-based business, applicable sales tax will be added to all orders shipping to a Minnesota address in accordance with state law.

  • Other States: For orders shipping outside of Minnesota, sales tax is generally not collected at checkout. However, customers are responsible for any applicable use tax requirements in their own jurisdiction.

6. Order Confirmation

Immediately upon successful payment, you will receive an automated Order Confirmation Email containing your order details and an estimated delivery timeframe. Please save this for your records.

7. Contact Information

For any billing inquiries or payment issues, please contact our support team:

    • Trade Name: ProSimHQ

    • Legal Entity: Wellari LLC

    • Address: 6701 W 23rd St, Suite B2, St Louis Park, MN 55426, USA

    • Phone: 612-217-1393

    • Email: info@prosimhq.com

    • Business Hours: 09:00 AM – 05:00 PM CST (Monday–Friday)