Pimax Crystal Super Sim Racing Pro kit

Extended Fulfillment Shipping Details

To ensure accuracy and quality control, this premium product features specialized logistics routing, strict allocation handling, or advanced processing sequences. Because of these multi-stage secure logistics, total delivery windows are structurally scheduled.

Free standard shipping is included on eligible orders. All applicable shipping costs, transit fees, or regional adjustments are fully calculated and clearly disclosed at checkout before your payment is completed.

Estimated Delivery Timeline

Estimated total delivery timelines for extended fulfillment products are securely structured to range from 12–27 business days (comprising 5–12 business days processing/handling time and 7–15 business days carrier transit time).

Total delivery time encompasses:

• Specialized commercial processing, quality-check inspection, and safe handling
• Secure batch inventory allocation
• Dedicated extended fulfillment logistics routing
• Trusted carrier surface transit time
• Direct multi-stage tracking link activation upon shipment dispatch

Fulfillment & Order Status

Extended fulfillment products undergo precision logistics routing and are dispatched as soon as secure fulfillment sequences conclude. Secure, official tracking information is sent directly to your registered email address the moment carrier pickup is executed and verified.

Shipping Coverage Limitations

Standard online shipping terms apply strictly to the contiguous United States. Deliveries to remote-area zip codes or limited-access locations are calculated dynamically at checkout before payment. We do not provide standard online checkout for Alaska, Hawaii, or international destinations unless custom routing is formally coordinated with our support team in advance.

Definitive Returns & Non-Returnable Classifications

Due to the specialized nature, custom configurations, and advanced supply routing required for extended fulfillment gear, strict return conditions apply to ensure equipment integrity:

• Custom & Open Software Items: Made-to-order setups, custom-configured equipment, or specialized VR units are non-returnable and non-refundable once production, advanced assembly, or electronic activation has formally commenced.
• Standard Eligible Returns: Eligible, uncustomized standard components can be returned within 30 days of delivery. All remorse returns must be 100% unused, unassembled, uninstalled, and intact within original manufacturer packaging.
• Restocking Fees: Approved remorse returns for technical hardware carry a mandatory 20% restocking fee.
• Logistics Deductions: Return shipping arrangements and carrier costs are the sole responsibility of the customer. For approved customer remorse returns, ProSimHQ's actual original outbound shipping/freight costs will be deducted from the final refund amount.
• Damaged/Defective Exceptions: Verified product defects, carrier damage, or fulfillment mistakes confirmed by ProSimHQ are fully exempt from return fees and will be resolved at zero cost to the customer via direct part replacement, repair, or substitution.

Prior return authorization is strictly required before shipping items back. Please review our complete Refund & Returns Policy or contact info@prosimhq.com to coordinate support.