Shipping Policy

Shipping Policy — ProSimHQ

Reliable, Prompt Delivery

At ProSimHQ, we’re committed to delivering premium simulation equipment—including golf simulators, racing cockpits, pitching simulators, VR systems, ski trainers, and accessories—quickly, safely, and with professional care.

Most standard, in-stock products ship within 5–9 business days. Some high-performance simulators, enclosures, and specialty components are custom-built to order. For these items, please allow 4–8 weeks for production, assembly, and delivery depending on manufacturer workload, customization, and delivery location.

Estimated shipping or build times are displayed on individual product pages and again at checkout for your convenience.

Order Tracking

Once your order has shipped, you’ll receive a tracking link via email so you can monitor its progress in real time.

We offer nationwide delivery across the continental United States.

Shipping Partners

We work exclusively with trusted carriers and freight partners to ensure reliable, damage-free delivery. Large or freight shipments may require a scheduled delivery appointment or signature confirmation upon arrival.

Customer Support

Need help tracking your order or confirming a delivery timeline? Our dedicated team is here to help ensure your equipment arrives safely, on time, and in perfect condition.

📧 info@prosimhq.com
📞 (612) 217-1393

Business Information

ProSimHQ is owned and operated by Wellari, LLC, a U.S.-based company headquartered in Minnetonka, Minnesota. We are a verified business across Google’s Merchant, Ads, and Business platforms.

For privacy and security reasons, our full mailing address is verified privately with Google and available to customers upon request.