Terms of Service

Terms of Service — ProSimHQ

Introduction

Welcome to ProSimHQ. These Terms of Service govern your access to and use of our website, products, and related services. By visiting or making a purchase from ProSimHQ, you agree to comply with and be bound by these Terms.

ProSimHQ is owned and operated by Wellari, LLC, and all transactions are processed under this business entity.

Eligibility

To use our website or place an order, you must be at least 18 years old or have parental/guardian consent. Our products are intended for personal, commercial, and recreational use within simulation environments.

Account Accuracy

You are responsible for ensuring that all information you provide—such as billing/shipping addresses, contact details, and payment information—is accurate and up to date. Incorrect or incomplete information may result in order delays, failed deliveries, or additional charges.

Order Acceptance

All orders placed through ProSimHQ are subject to review and acceptance. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving:

Stock limitations
Pricing or listing errors
Suspected fraudulent or unauthorized activity

If an order is canceled after payment, a full refund will be issued to the original payment method.

Pricing & Availability

Product prices, specifications, and availability are subject to change without notice. In the rare event that an item becomes unavailable after purchase, our team will contact you to discuss alternative options or issue a refund.

Product Specifications

We make every effort to ensure that product details, descriptions, and images are accurate and up to date. However, minor variations in color, features, or dimensions may occur due to manufacturer updates or improvements. Such variations do not constitute defects.

Use of Products

Our simulators and accessories are designed for indoor use unless otherwise stated by the manufacturer. Customers are responsible for proper installation, setup, and safe operation of all products in accordance with provided instructions and safety guidelines.

Custom and Built-to-Order Products

Some of our items are custom built or assembled to order. Once production or customization has begun, order cancellations or returns may not be accepted, unless due to manufacturer defect. Estimated build times are clearly communicated on applicable product pages.

Limitation of Liability

ProSimHQ and Wellari LLC are not liable for any injuries, damages, or losses resulting from:

Misuse or improper installation
Unauthorized modifications
Neglect or failure to follow provided instructions

Our liability is limited to the purchase price of the product in question.

Intellectual Property

All content on the ProSimHQ website—including text, images, product descriptions, videos, and branding elements—is the exclusive property of Wellari LLC or its licensors. Any reproduction, distribution, or modification of this content without written permission is strictly prohibited.

Governing Law

These Terms of Service are governed by and interpreted according to the laws of the United States and the State of Minnesota. Any disputes or claims shall be resolved in the jurisdiction of Wellari LLC’s primary business location.

Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

📧 info@prosimhq.com
📞 (612) 217-1393
ProSimHQ is owned and operated by Wellari, LLC
Headquartered in Minnetonka, Minnesota, USA
Our verified business mailing address is maintained privately with Google and available to customers upon request.